VertexHost.com

We are starting to replace Fantastico which we have been using for years with Installatron on our shared servers.

Like Fantastico Installatron is an auto-installer to let you easily install the most common scripts directly into your webspace.

Some of the benefits of Installatron over Fantastico and the reasons we choose to make the change include:

• Installatron has the fastest new-version-updating.
• Users can create and restore snapshots/backups of installed applications at any time.
• Installatron will offer to create a backup prior to upgrading an installed application so that the upgrade can be reverted if something doesn’t work out.
• Users can import existing manual installations into the Installatron system for easy backups and upgrading.
• Supports root-directory and password-protected-directory install locations.
  You can automatically, and quickly install and keep the following software updated automatically via Installatron:

  Aardvark Topsites
  Advanced Guestbook
  Advanced Poll
  b2evolution
  Code Igniter
  concrete5
  Contact Form
  Coppermine
  Coranto
  Crafty Syntax Live Help
  CubeCart
  DokuWiki
  Drupal
  e107
  Feed On Feeds
  Flat Calendar
  Gallery 1.x
  Gallery
  GBook
  Help Center Live
  iTron Clock
  Joomla
  LimeSurvey
  Magento
  Mambo
  Mantis
  MediaWiki
  MODx
  Moodle
  Noah’s Classifieds
  ocPortal
  OpenX
  osCommerce
  osTicket
  PHP-Nuke
  phpBB
  phpCOIN
  phpESP
  php File Manager
  phpFormGenerator
  phpLinkDirectory
  PHPLinks
  PHPlist
  phpMyChat
  phpMyCounter
  phpMyFAQ
  PHProjekt
  phpShop
  Pivot
  Power File Manager
  PrestaShop
  Search Engine Project
  Simple Machines Forum
  Simple Poll
  SiteBar
  Site Recommender
  Soholaunch
  SugarCRM
  Vanilla Forums
  WebCalendar
  WebCards
  WordPress
  XMB Forum
  Xoops
  Zen Cart
  Zikula

  We look forward to your feedback and thoughts on whether you like our choice to use Installatron.

  Are you a dedicated server customer and think Installatron would mike your life easier? Open a ticket or drop us a line and we can let you know how much it will cost to add Installatron to your server.

The entire VertexHost staff hopes that everyone got to enjoy their holidays and made it through a pretty stressful time of year in one piece.

We have some big plans for 2011. For our shared and reseller customers we’ll be rolling out some new technologies and upgrading shared and reseller servers.

For our dedicated server and VPS customers there are some new upgrades coming, especially some expanded monitoring capabilities and earlier warning systems to alert you and us to potential problems earlier then we have ever been able to previously. We always react to any issue as quick as possible, but we are also constantly trying to find ways to be more proactive so that less reacting is needed. And some of these new tools will definitely help us do that.

At different times throughout the year we may need some beta testers to test things for us, so if you are interested in possibly testing any new technologies and or tools just open a ticket an let us know. Depending on what services you have with us it may be awhile before we need you for any testing, but we’d like to have a pool of customers that we can draw from when the time comes to test some of these new offers.

Most importantly we want to hear from you. If there is anything you would like to see us do differently, or a service you would like to see us add in 2011 please feel free to comment here or to open a support ticket so we can know what is on your mind.

We hope everyone has a safe and successful 2011.

Billy Cooter,
Managing Partner, VertexHost.com

We first offered Live Support here at VertexHost a few years ago.   At the time it wasn’t as popular a feature around the web as it is now and our customers rarely used it.   So when we faced some software problems that affected it we shut it down.

Now that we have re-launched the site and that live support is a more common tool around the net we are re-launching live support with brand new, much improved software.  This time it is here to stay!

Please remember that live support is best for quick questions and support.   For anything that requires in depth investigation and additional account information sometimes a ticket is best, and there may be times that a support rep opens a ticket on your behalf or asks you to open a support ticket.

Billy Cooter
Managing Partner, VertexHost.com

“The best laid schemes of mice and men / Go often askew”

Anyone poking around the site will see that the original blog posts for this site were dated back in Feb.    Our original plans were to launch the new site and new hosting plans at the end of February or early March.   Unfortunately for one reason or another those plans were delayed multiple times.

During that time we did successfully upgrade our network to a 100% Cisco powered network, and upgraded our network carriers to add greater capacity.   We also lowered our bandwidth overage rates for our dedicated server customers.

So though the site launch was delayed at least we can say we accomplished some fantastic upgrades for our customers during that time.

Please keep an eye on the blog to learn more about new VertexHost servers, sales & specials, service announcements and the general mumblings of myself, Billy Cooter, Managing Partner here at VertexHost.

Billy Cooter
Managing Partner, VertexHost.com

Today we launched the new VertexHost helpdesk which is fully integrated into our Pilot billing platform.

Everyone has been running off of our new Pilot billing system for quite some time now, but had to log in elsewhere for using the support desk.   We have now gone and integrated the support desk into the billing system.  That means that you only need to remember one log in to take care of your bill, view your invoices, manage your server (dedicated server customers) and contact the support and billing departments.

The Pilot billing / support platform is located at https://pilot.vertexhost.com, if you do not remember your password you should utilize the Forgot Password option.

We will continue to maintain our knowledgebase at www.vertexhost.com/kbase and there is a link provided for this within our Pilot billing platform.

Have multiple users that need to be able to enter tickets on behalf of your account?   Our Pilot billing system allows you to set up additional users, each with their own login, watch this quick video to see how.

Lastly you can still contact support by emailing support@vertexhost.com and our billing department at  billing@vertexhost.com.

We’d love to hear your feedback on our new Pilot billing and support system so feel free to email us at support@vertexhost.com and share your thoughts with us.

Billy Cooter
Managing Partner