At VertexHost.com we measure ourselves by the quality support each and everyone of our customers receive.  Whether you are a customer utilizing a shared, reseller, dedicated or co-location solution we extend to you all of the benefits of Ultimate Support.

What is Ultimate Support?
Ultimate Support is not only a pledge of quality service that we make to you but also a set of guidelines that we use to measure the support that every member of our staff provides you. We firmly believe that a company cannot provide Ultimate Support unless they first recognize what Ultimate Support is and make sure that every employee and staff member also believes in what Ultimate Support is and knows how to deliver that level of service to the customer.

ACCESSIBILITY
The first and most important part of Ultimate Support is accessibility.  VertexHost management does not hide behind big desks protected by a barrage of staff trained to deflect attention.   We ensure that VertexHost management is in constant communication with our customers and that at least a quarter of all support requests are handled by management directly.   By doing this we are able to stay in tune with our customers requests and support issues.  We use this information to constantly evaluate and improve our offerings, our services and the training provides to our support staff.

EMPOWERD STAFF
We have all been on hold at one time only to find out the person helping us had no power to make any decisions and the one decision maker was on vacation. We have found a simple solution to guarantee this does not become a problem for any of our customers, we EMPOWER our staff to make decisions. Our staff is allowed, and is trained to make decisions every day that would need to be escalated to management, thus stalling any resolution at most other companies. On the rare occasions where a decision from a manager does need to be made our management is on staff 24*7 to make those decisions.

TRAINED STAFF
Nothing is worse than feeling you know more then the person you are trying to get help from.  We've found a simple solution for this common problem too.  Every staff member from our LevelI support up has multiple years experience on Linux servers and with cPanel's software.  This ensures that every question from the most basic to the most complex is answered accurately and quickly.

IS THERE MORE?
You really don't think that is all we would cover in our Ultimate Support pledge do you? Our Ultimage Support Pledge also guarantees you the followng:

• Improved Ticket Response Times
• New 24*7 Live Chat Support Option
• Equipment located in only the best Tier-4 facilites
• Tier-1 Network
• Quick Reboot (Dedicated and Co-Location Customers)
• Improved Network and Server Monitoring Tools
• New Hardware Replacement Guarantee
• Improved Data Redundany Protection PLUS Rapid Data Restoration