VertexHost.com

Emergency Maintenance – Completed

Billy — Sat, 10 Mar 2012 20:48:27 +0000

The previous emergency maintenance has been completed. We are reviewing whether any additional maintenance will be needed in the near future, if so we will do our best to schedule it for the late night hours or early morning hours.

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We had to take one of the shared servers down for some emergency maintenance.

We will have the server back up and running as soon as possible.

VB Module Attacked

Billy — Fri, 06 May 2011 04:55:05 +0000

We’ve seen some clients VB boards attacked through a vulnerable module.

The problematic module is CYB-Advanced Forum Rules and you can find discussion regarding the attacks against the module in this thread on the VB forum. At one point in the discussion it appeared that the latest version of the module should fix the issue, but then as the thread goes on it appears that some clients still had problems after the upgrade. For that reason our recommendation is to disable this module and to watch the current discussions on it and only upgrade and re-enable it after a new updated module that has been written that is impervious to the attacks and has been thoroughly tested for awhile.

If you are attacked via this vulnerability please contact VertexHost support ASAP. We can help restore your site to a backup before the attack took place at no charge if you are attacked. Or if you prefer not to roll back but want our developers to help remove items that were changed during the attack we can help with that too at an hourly rate of $75.

Assuming that the hack is not any different then most of the ones we have seen the following instructions, as posted on the vb board by user vktechnology can be used to remove the hack:

Instruction how to remove

1) Search for new update file and delete it
go to your root forum

and run this command to fine new update file
login as shell

find . -mtime -1 -print

(-1 is day of update file)

you might see this file and delete it

index.php
index.html
admincp/index.php
admincp/index.html
modcp/index.php
modcp/index.html

and delete unknow files

and Upload load original files you just delete it

2)reset admin login to admin cp

upload tools.php to admincp
and reset admin login

3)login to admincp and disable Cyb rules and install new version do not foget to over write it

4)Go to phpmyadmin
go to Table: user

4.1delete everything in this field = usertitle
UPDATE user SET usertitle = ”

4.2update this field customtitle =0
UPDATE user SET customtitle = ’0′ where customtitle = ’1′

4.3. deelte user id that over ’13371337′

4.4 Table: user > AUTO_INCREMENT set number to you real latest user

5)Go to admincp > user group > adminstrators
Delete user that you didn’t add

6) admincp > update counter > update user title
this step you will get users title back

7) turn on board

—all done —

Installatron on all shared servers.

Billy — Wed, 20 Apr 2011 02:43:46 +0000

We are starting to replace Fantastico which we have been using for years with Installatron on our shared servers.

Like Fantastico Installatron is an auto-installer to let you easily install the most common scripts directly into your webspace.

Some of the benefits of Installatron over Fantastico and the reasons we choose to make the change include:

Installatron has the fastest new-version-updating.
Users can create and restore snapshots/backups of installed applications at any time.
Installatron will offer to create a backup prior to upgrading an installed application so that the upgrade can be reverted if something doesn’t work out.
Users can import existing manual installations into the Installatron system for easy backups and upgrading.
Supports root-directory and password-protected-directory install locations.

2011 Is Here!

Billy — Sat, 08 Jan 2011 02:32:07 +0000

The entire VertexHost staff hopes that everyone got to enjoy their holidays and made it through a pretty stressful time of year in one piece.

We have some big plans for 2011. For our shared and reseller customers we’ll be rolling out some new technologies and upgrading shared and reseller servers.

For our dedicated server and VPS customers there are some new upgrades coming, especially some expanded monitoring capabilities and earlier warning systems to alert you and us to potential problems earlier then we have ever been able to previously. We always react to any issue as quick as possible, but we are also constantly trying to find ways to be more proactive so that less reacting is needed. And some of these new tools will definitely help us do that.

At different times throughout the year we may need some beta testers to test things for us, so if you are interested in possibly testing any new technologies and or tools just open a ticket an let us know. Depending on what services you have with us it may be awhile before we need you for any testing, but we’d like to have a pool of customers that we can draw from when the time comes to test some of these new offers.

Most importantly we want to hear from you. If there is anything you would like to see us do differently, or a service you would like to see us add in 2011 please feel free to comment here or to open a support ticket so we can know what is on your mind.

We hope everyone has a safe and successful 2011.

Billy Cooter,
Managing Partner, VertexHost.com

Live Support Re-Launched

Billy — Thu, 15 Jul 2010 21:49:52 +0000

We first offered Live Support here at VertexHost a few years ago. At the time it wasn’t as popular a feature around the web as it is now and our customers rarely used it. So when we faced some software problems that affected it we shut it down.

Now that we have re-launched the site and that live support is a more common tool around the net we are re-launching live support with brand new, much improved software. This time it is here to stay!

Please remember that live support is best for quick questions and support. For anything that requires in depth investigation and additional account information sometimes a ticket is best, and there may be times that a support rep opens a ticket on your behalf or asks you to open a support ticket.

Billy Cooter
Managing Partner, VertexHost.com

Delayed Launch

Billy — Thu, 15 Jul 2010 11:12:54 +0000

“The best laid schemes of mice and men / Go often askew”

Anyone poking around the site will see that the original blog posts for this site were dated back in Feb. Our original plans were to launch the new site and new hosting plans at the end of February or early March. Unfortunately for one reason or another those plans were delayed multiple times.

During that time we did successfully upgrade our network to a 100% Cisco powered network, and upgraded our network carriers to add greater capacity. We also lowered our bandwidth overage rates for our dedicated server customers.

So though the site launch was delayed at least we can say we accomplished some fantastic upgrades for our customers during that time.

Please keep an eye on the blog to learn more about new VertexHost servers, sales & specials, service announcements and the general mumblings of myself, Billy Cooter, Managing Partner here at VertexHost.

Billy Cooter
Managing Partner, VertexHost.com

New Helpdesk

Billy — Mon, 22 Feb 2010 01:14:51 +0000

Today we launched the new VertexHost helpdesk which is fully integrated into our Pilot billing platform.

Everyone has been running off of our new Pilot billing system for quite some time now, but had to log in elsewhere for using the support desk. We have now gone and integrated the support desk into the billing system. That means that you only need to remember one log in to take care of your bill, view your invoices, manage your server (dedicated server customers) and contact the support and billing departments.

The Pilot billing / support platform is located at https://pilot.vertexhost.com, if you do not remember your password you should utilize the Forgot Password option.

We will continue to maintain our knowledgebase at www.vertexhost.com/kbase and there is a link provided for this within our Pilot billing platform.

Have multiple users that need to be able to enter tickets on behalf of your account? Our Pilot billing system allows you to set up additional users, each with their own login, watch this quick video to see how.

Lastly you can still contact support by emailing support@vertexhost.com and our billing department at billing@vertexhost.com.

We’d love to hear your feedback on our new Pilot billing and support system so feel free to email us at support@vertexhost.com and share your thoughts with us.

Billy Cooter
Managing Partner